You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Silk Era Corporation dba Oriental Art Supply, 21522 Surveyor Cir, Huntington Beach CA 92646, United States If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Silk Era Corporation dba Oriental Art Supply, 21522 Surveyor Cir, Huntington Beach CA 92646, United States. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted.
If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If I had, as you describe, a haze covering the whole corrector I would probably redo the transforms after cleaning.Our policy lasts 30 days. Transforms: If you just have some dust and small spots to clean off perhaps it's not necessary to redo your transforms. I’ve seen it used on a 20” mirror and an 8” refractor lens. The idea is to keep the surface of the glass in contact with the cleaning solution long enough to allow the solution to do its work. If you see a spot that needs attention you can use the corner of one of the pads to swipe gently over the spot without applying any pressure with your finger. Gently remove the pads without wiping or putting any pressure on the corrector.
Gently adjust the position of the pads so that all the glass is in contact with the pads. This is not as tricky as it sounds: the Webril is very absorbent. Then spray more solution on the pads until they look saturated, but don’t get them soaking wet to the point that the solution runs down into the seam where the cell and corrector meet. The pads will stick to the moist surface. Don't spray so much that drops run down the surface.Īpply the pads to the corrector. Spray the corrector with a very fine misting of the solution. Put your cleaning solution in a small spray bottle. I do this when the scope (14") is horizontal, but I think any position is probably okay.įirst blow off any loose dust with an air bulb. There are probably other products that work as well, but Webril is cheap and easily available. This method uses 4"X4" Webril "handy pads" which are available on line. Here's the method I learned from a very experienced ATM'er and glass pusher.
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